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FAQ

How to contact Via Hotel Ximen?
Tel:
+886-2-2311-0555 / +886-2-2311-2121

Email:
booking@via-hotel.com.tw

Facebook:
http://www.facebook.com/via.hotel.tw

VIA Hotel Address:
2F., No.17, Ln. 114, Sec. 1, Zhonghua Rd., Wanhua Dist., Taipei City, Taiwan
Check in & check our time?
The check in time is 15:00, and check out time is 12:00(noon). If you arrive early, and the room is not ready, you may deposit luggage in the hotel and check in when returning.
How to arrive Via Hotel Ximen?
- Take Taoyuan (TPE) airport bus 1819 and arrive Taipei Station. Take MRT (subway) blue line to Ximen Station and exit 6. Walk 5 min and you’ll arrive Via Hotel Ximen. Please look at the map: link to map
- Take taxi from Taoyuan airport (TPE) and arrive directly at Via Hotel Ximen. The taxi fare is around 1300 NTD.
Do you provide airport pick up?
Yes. Please email us and we could help to order airport pick up.
Is breakfast included?
Breakfast is not offered. There are some traditional Taiwan breakfast shops nearby you would be happy to try. Our staff could offer the information.
How to pay if booking through your official website?
Hotel will pre-auth the whole room rate from your credit card on 14 days before check-in to confirm credit card is useful and hold your room. You can choose credit card or cash to payment when you check-in.
Is the booking cancelable? How do you charge?
According to Taiwan’s regulation, if the guest cancels the booking 14 days prior to arrival, no cancelation fee is charged. If cancellation is made within 14 days before arrival, partial fee of the deposit will be charged. You may find the detail information of proportion charged in this link: Accommodation Rules. If the cancellation is based on natural disaster such as Typhoon, there is no cancellation fee charged.
Any payment for delayed check-out?
Delayed check out will be charged fees. Delayed check-out for more than 3 hours may be charged for 1 night.
Could we deposit the luggage after checking out?
Yes. You could deposit the luggage for free on the same day of check-in and check-out. However, please kindly be reminded to take the valuable articles with you as we may not be able to watch out the valuables for you.
Is there any parking lot nearby?
Yes. Emei Car Park. Around 3 min walking distance.
Can I smoke in the room?
The hotel is non-smoking in room and in public area.
Can I add persons in the same room?
Yes. You may add one person to the room but subject to the room type. Some of the rooms are not addable. Please email us for your request in advance. For additional single bed, 600 NTD per night is added. Children above 12 (including 12 years old), 300NTD per night is added if not adding extra bed. Children under 12 without extra bed is not charged.
Any promotion for official website booking?
Yes. The Via Hotel official website offers best price for members. Please come to visit the official website from time to time.
What if there is no room to book on the official website?
Please email us directly, we could try to find reserved room for you (if any).

PLEASE CONTACT US